Frequently asked questions
Everything about building, exporting, and embedding your service area map.
Is Hitherway really free?+
Yes. You can build a map in the editor without an account — every layout, every map style, and PNG, SVG, and GeoJSON export at up to 2× — with a small “Made with Hitherway” credit. Sign in for one saved project and one live embed. A one-time Pro upgrade removes the credit, adds 3× print PNG and transparent backgrounds, and raises the saved-project limit to ten.
Do I need to create an account?+
Not to try the editor or share a browser draft. Passwordless email sign-in is required to purchase Pro, save a named map, or publish a permanent live embed. Signing in with the same email gives you access on another device.
How do I add my service area?+
Choose counties, search for cities and towns with autocomplete, or enter a street address and a mileage radius or drive-time. County mode also lets you click the map directly or add a whole state at once.
How do I put the map on my website?+
Publish the map in the editor, then paste the script snippet or iframe onto your site. Free maps keep a small credit; Pro maps can drop it. Later edits stay private until you publish, then every installed embed shows the new revision on its next load. WordPress, Webflow, Wix, and Squarespace are at hitherway.com/docs.
Install recipes for WordPress, Webflow, Wix, and SquarespaceWhich areas does Hitherway cover?+
All 3,200+ counties and county-equivalents across all 50 US states and Washington, DC, using US Census boundary data. Alaska and Hawaii are included.
Can I use the maps commercially?+
Yes. Maps you create with Hitherway — free or Pro — may be used on your business website, in proposals, on social media, and in print. We only ask that free-tier exports keep the small “Made with Hitherway” credit.
What size are the exported images?+
PNG exports use the size you pick in the editor (Web 1600×1000, Wide 2400×1350, Square 1200×1200, or Social 1080×1350) at 1× or 2× on Free, and 3× print resolution with Pro. SVG is a resolution-independent vector outline. GeoJSON is the coverage shape.
How do I remove the Hitherway credit?+
Sign in and purchase Hitherway Pro on the pricing page. Stripe confirms payment to the server, which grants Pro to your account automatically. Pro is a one-time purchase, not a subscription.
What if I bought an older license key?+
Sign in, then enter the key in the legacy purchase section on the pricing page. A key can be claimed once; after that, Pro follows your account instead of one browser.
Does Hitherway work on phones and tablets?+
Yes. Viewing maps and embeds works everywhere, and the editor is built for phones as well as desktops — a bottom sheet over the map, with the steps as a tab bar.
Can I hide parts of the map I don't serve?+
Yes. In the Visibility section you can turn off county lines, state borders, or hide all unselected counties entirely — leaving just your service area floating on the background.
What is the refund policy?+
Pro comes with a 14-day money-back guarantee. If it isn't right for you, use the contact form within 14 days of purchase for a full refund.